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Any cancellation or rescheduling needs to be done with a minimum of 48 hours notice.

Because of availability and preparation time required for each session, I can only accommodate rescheduling ONCE. If there’s a need for more, please let me know as soon as possible.

There’s a no refund cancellation policy. If you cancel your appointment without rescheduling, there is no refund.

All sessions, courses, workshops,  and coaching packages have a no refund policy.

Please see Refund Policy of the Terms of Use.

Once you sign up for a session or a coaching, you will receive an in-depth pre-journey questionnaire.

Answering the questionnaire is already a way for your psyche to prepare for our session.

But on the day of the session (or coaching sessions), please be sure you can find a quiet spot where you will have the necessary privacy and ability to focus on our time together.

This is your time and our session is focused on helping you. So it’s important that you carve out the time and the location where you will be most comfortable and able to receive the information.

The session has a lot of information that is both given consciously, but there’s also a lot of unconscious elements that will be happening. These will help further insights percolate after our time together.

Thus once you create a good container to receive this, you will be able to have a more positive session.

Please avoid coming to our session while driving, being in a public place, or where you are doing something else while we talk.

Your focus and ability to receive is just as key and important, as the information and help I’ll bring to our encounter.

Also be sure you are in a place that has good wifi.

Since our session are via Zoom, it’s important to have good internet connection to avoid interruptions, disconnection and missed information.

After you pay and schedule your appointment, you will receive an email confirming your appointment.

Please complete the pre-journey questionnaire with intention and as detailed as you can.  Your answers are necessary for me to prepare for our session(s).

The sessions are recorded and you will receive your recording in MP3 (audio file) format via email.

If you prefer not to have your session recorded, please let me at the start of the session.

As for the coaching sessions, these are not recorded, unless you request so. 

My LIVE sessions are done via Zoom.

We can either use video or just voice – that’s up to you.

Once you sign up, you will receive an email with a link to Zoom for our call.

If you can’t use Zoom for whatever reason, please let me know, and we can find a way to accommodate you.

Please be sure that where you are, has a good quality internet connection, as that affects our connection via Zoom.

If you want your sessions to be done via phone, just know that we won’t be able to record them if you’d like that. 

It’s very important to have the exact time of birth. If you can’t find it, or you are unsure (example: ‘My birth time was between 4pm and 5pm.”) please let me know by dropping me a line via the contact form or via email to info@vanessacouto.com.

Also, please be certain of the birth time you give me.

If you make a mistake about your birth time and only let me know AFTER our scheduled session, I will have to charge the full price for the corrected reading of your chart.

The same goes is you give me the correct time of your birth JUST BEFORE our scheduled session.

It takes preparation time, and if you give me the corrected time just before we jump into our session call, I will not have time to go over it again.

So it’s very important to be sure you are giving me the exact time of birth and location. (i.e. be sure to highlight if it’s AM or PM)

If you don’t have your birth time AT ALL, we can work with a NOON chart, where we can see the position of the planets and their main aspects, but not the astrological houses.

This type of session also helps us the overarching themes, but it’s doesn’t have the fine tuning that a chart with an exact time gives us.

If you have any further questions, please contact me.

Free webinars/classes ARE NOT recorded. 

But paid classes/workshops are recorded, except for the Q&A sections. I do this to protect the privacy of the querent in the class. 

Classes that I teach, but are hosted by another business will not be recorded by me. Only if they record it.